Cancellation and Refunds

Please note that these terms and conditions are specific to online sales and are in addition to our standard terms available at www.stubbings-bros.co.uk/terms

Cancellation and Refund Rights - In accordance with UK Distance Selling Regulations, the customer online has right to cancel their order within up to 14 working days from the day they receive the items. The items must remain unused and unopened and the customer will be required to return the item to us within 15 days from the date of delivery at their own cost. If the item is received back by us in a fit for resale condition, we will process a refund to the customer with seven days.

Faulty Items - If an item supplied by us turns out to be faulty or not the item ordered, the customer must notify us as soon as possible in order for us to arrange collection and arrange replacement with the correct item. The customer is required to contact us within seven days of receipt of the items.